Do you have parking?

Yes, we have private parking for one car on the complex.  Parking spaces have a number assigned in accordance with the property.   Beach Retreat parking is very near / visible from the apartment.


Do you have WiFi?

Yes, we have a 34Mb line going into the apartment.  Obviously, due to our coastal location, we cannot guarantee broadband will constantly be available throughout your stay, but we will do our best.


How many people does the apartment sleep?

The apartment can sleep up to 3 guests, possibly 4 if two small children share the small doubel bed.  There are two double bedrooms.  One with a double bed, and the other with a small double bed.  The apartment cannot be over occupied, nor can guests you invite, stay over.  Please read our terms and conditions.


Is the apartment dog friendly?

Yes, we welcome well behaved dogs (up to two small or one medium sized dog) with our prior consent.  Dogs are specifically not allowed to sit on furniture, including sofas, armchairs or beds / bedding.  Dogs should not be left alone in the property at any time.  There is an additional cleaning charge of £15 per dog.

Please ensure your dog(s) are clean and dry when entering the apartment.  If any additional cleaning or repair to the property is required as a result of your dog, this may be deducted from your damage deposit.


Is the cottage child friendly?

Yes. Although there is sadly no space for a travel cot within the apartment, so this unfortunately rules out babies and toddlers.  


Is the cottage wheelchair / disable friendly?

Disable friendly.  Sadly not wheelchair friendly.


How can I book the cottage?

All bookings require a 30% deposit in order to reserve your chosen dates, along with a completed booking form.  The balance is payable 8 weeks before your stay.  Payments may be made by Paypal, but there is a 3% extra surcharge, otherwise there is no handling charge if paying by BACS.  All bookings are subject to a £200 damage deposit, which is paid before your arrival and in addition to the booking fee.  The damage deposit will be refunded 7 days after your stay, subject to no damage in the property.


When is check-in and check-out?

You can check in from 4pm on the first day of your stay with us.  Sometimes we are able to offer an early check-in, and will contact you on the day if this is possible.  Check-out on the day of departure, is 10am promptly.  Details on how to access the property will be provided once your booking is confirmed.  Change-overs during April to October for weekly lets take place on Friday.


What is your minimum stay?

During peak months, school and public holidays, the apartment is rented out on a weekly / 7 night basis (usually April to October).  Short breaks of a minimum of 3 nights, tend to run between November and March.  Occasionally shorter breaks are available during our busy months, so please contact us for details.


Is the apartment walking distance to a pub?

Yes, the Inn on the Shore and The Beach House are both walking distance,


How far is the nearest beach?

You can walk to Downderry beach in less than 5 minutes.  This beach is dog friendly all year round.


How far are the nearest shops?

The local shop, 4 star restaurant / deli, café and pub are all walking distance.


Can I book a taxi or catch a bus from the apartment?

Yes, there are several local taxi firms in the area, details of which can be found if Googled.  Alternatively, you can catch a bus from the village.


What local information can you share to help us enjoy our stay?

There is already a lot of information shared on our website to help you further enjoy your stay and time in Cornwall, however, we will provide some of our own recommendations on great places to eat and visit.  There is nothing like having some local knowledge!


What is the procedure if I have a problem / question or emergency during my stay?

We do everything possible to ensure you have a very enjoyable stay, however should you need to get in touch, you will be given details on how to contact us, at the point of booking.


Holiday Insurance

We recommend you take out holiday insurance to cover various risks including cancellation of your holiday due to circumstances beyond your control, such as accidents, illness, inclement weather or general cancellation. We also recommend your policy cover personal liability claims in the event of any accidental damage by you, your guests or your dog(s) during your stay at the cottage.  Please see our full terms and conditions.


Obviously the situation regarding COVID-19 is fast moving and we are doing our best to keep up with the latest updates from the government, which will be regularly updated here.


At the moment it's looking likely that we will be able to open on 4th July 2020, although this is not officially confirmed yet.  All guests booked before this date have had their stays refunded or re-booked for a later date.  We won't request final payments for any booking after this date until we have it confirmed that we can open (a government announcement is planned for 4th June 2020).

When we do re-open, there will be protocols in place to protect ourselves and our guests, and we will adhere to all government guidelines regarding this. It is likely there will be enhanced cleaning protocols in place, and possibly other measures the government deem necessary. 

We expect all our guests to act within the social distancing rules in place at the time of your booking. Importantly, you must not come to the property if you have been or suspect you have been exposed to the virus, or develop symptoms, and must therefore self isolate at home.  Equally, if you have been exposed or develop symptoms during your stay, you must leave the property for home immediately; and inform us of this.  You are not permitted to self isolate at the property.

Our full terms and conditions, including our COVID-19 policy, for new bookings can be found here.  For current bookings, the terms and conditions you booked under apply, plus the policies in our new terms and conditions (summarised above) for COVID-19 if it is not mentioned.  As always, we strongly recommend you take out travel insurance to protect you from any losses associated with you needing to cancel your holiday.

We will be in touch with all our future guests as soon as we have government confirmation of any change of policy regarding their booking.

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